World Cup: ICC apologises and pledges to give refunds after ticket problems

The International Cricket Council (ICC), in a statement, stated that it will be offering a full refund to ‘anyone who was impacted by the delays because of the high volume of ticket collections.’

Pakistan fans at Trent Bridge on Friday.   -  AFP

Even as the West Indies toyed with Pakistan to start its World Cup campaign on a winning note, the fans had a difficult time getting into the Trent Bridge.

With long queues outside the venue, many fans had to wait for long to collect their match tickets. There were complaints that the ticket scanners at the gates would not accept bar codes from mobile phones. A similar incident happened at The Oval on Thursday. The International Cricket Council (ICC), in a statement, stated that it will be offering a full refund to ‘anyone who was impacted by the delays because of the high volume of ticket collections.’

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“This will happen automatically based on data from our ticket scanners along with time of ticket issue from the box office,” the ICC stated.

“We are currently working with Ticket Master to resolve all outstanding issues and have put in place a number of measures to ensure fans don’t suffer this inconvenience at future games. This includes the introduction of a print at home ticket and improved distribution methods at the venues,” the statement read.

World Cup Managing Director, Steve Elworthy said: “I sincerely apologise to every single fan who was affected by the queues today. It is certainly not what we want their first experience of what is already proving to be a fantastic Cricket World Cup to be.

“We have delivered over 700,000 tickets to more than 120 countries, but not all tickets were successfully delivered and as such we have seen a higher volume collecting at the venue. It is only right that we refund these fans by way of apology. The refund will happen automatically so the fans do not need to do anything.”