Jorginho wants Serie A to take a "broader look" at the issue of racism beyond just penalising Hellas Verona following the abuse Mario Balotelli suffered at the weekend.
Brescia striker Balotelli kicked a ball into the stands and threatened to walk off the pitch having heard monkey chants during the match at Stadio Marcantonio Bentegodi on Sunday.
Verona's coach Ivan Juric insisted there was no racist chanting, but Serie A punished the club by giving it a one-match partial stadium ban.
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There have been other recent incidents of players suffering racist abuse in Italy this season, with Napoli's Kalidou Koulibaly and Inter striker Romelu Lukaku subjected to offensive chants during games, and Jorginho wants Serie A to take a wider look at the problem.
"I am really sorry, because these things shouldn't happen - neither in football nor in the world," the Chelsea and Italy midfielder said.
"Unfortunately, they happen and I am really sorry. I'd like to send my affection to Mario, who doesn't deserve this.
"And if I may, I'd like to ask not to do things like this, because it really hurts these people and it should never happen.
"Unfortunately, it happened, but I don't think this happened only in Verona. It's happening everywhere.
"Therefore, I think we shouldn't penalise or point the finger only on Verona, we should take a broader look, because it didn't happen only in Verona.
"Yes, they made a mistake and it is true that it's not the first time, but how many times [has] it happened in other cities as well? It shouldn't happen, I repeat, and I am really sorry, but we have to take a broader look to all the cities where it happened and not only to Verona."